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Requesting for Support

Describes the process of requesting for support from the cQube Product Team
Support may be required if the cQube adopter is stuck somewhere while setting up / managing cQube. The cQube Product Team will handhold the cQube adopter and point to the right documentations wherever support is required.

Communication Tool

All the requests for support should be posted as Q&A on the cQube Discussion Forum on GitHub - Link.

Requesting for Support on GitHub

A new discussion should be created in the GitHub Discussion Forum of cQube only if any similar discussion doesn't already exist or has been answered by the cQube Product Team. The unanswered / open discussions for cQube can be seen here and the closed discussions can be seen here.
Process to initiate a Q&A:
  1. 1.
    Go to the Q&A tab of cQube Discussion Forum on Github - https://github.com/Sunbird-cQube/community/discussions/categories/q-a?discussions_q=is%3A​
  1. 2.
    Start a new discussion.
  2. 3.
    Detail out the support that you need with a title and description. You can add any images for context on the request.
  1. 4.
    Attach relevant label(s) to the support being requested.
  1. 5.
    Click on 'Start Discussion'

Response from the cQube Product Team

The cQube Product Team will get back within 1-2 working days post the request has been submitted with the required support.